Infrastructure is no longer a support function, it’s a strategic lever for growth,” says Ram Prebagar, Chief Revenue Officer – FSS & IMS, TVS Electronics.

#cxoaspect – A leadership interview series where we explore the ideas and experiences of leading #CXOs. This edition features Mr. Ram Prebagar, who brings sharp insights into the evolving world of IT Infrastructure Managed Services and the strategic role of platforms like TVSE Aikya. His thoughts offer a fresh lens on resilience, business continuity, and intelligent IT. Discover his views through our thoughtfully designed Q&A.

Question: Can you describe your current role, and what responsibilities do you undertake at TVS Electronics?

As the Chief Revenue Officer for the FSS and IMS business at TVS Electronics (TVSE), my role is to help enterprises modernize, secure, and scale their IT infrastructure. I oversee our Infrastructure Managed Services portfolio, customer success, and the strategic roadmap that ensures our clients’ IT environments remain resilient, compliant, and future-ready.

My responsibility goes beyond service delivery, it’s about ensuring that infrastructure management becomes a driver of business outcomes, innovation velocity, and operational continuity for every enterprise we support.

Question: How would you describe the evolution of IT Infrastructure Managed Services in recent years?

For decades, IMS quietly operated in the background — essential, but rarely a boardroom priority. Today, that dynamic has fundamentally changed.

Digital acceleration, cybersecurity risk, and operational complexity have turned infrastructure into a strategic necessity. The conversation has shifted from maintenance to modernization, from reactive support to predictive intelligence, and from cost control to business enablement.

Enterprises now ask entirely new questions:

• How quickly can IT respond when business conditions change?
• Can our infrastructure support innovation at scale?
• Are we delivering a secure, frictionless experience to employees and customers?

IMS has moved from “keeping the lights on” to “steering the business forward.” And this shift is shaping the next decade of enterprise IT.

Question: What is TVSE Aikya, and how does it support this transformation?

TVSE Aikya is our next-generation IMS platform, a unified framework that integrates AI-driven automation, predictive monitoring, and embedded cybersecurity. Aikya is designed not just to manage IT, but to orchestrate outcomes. It ensures that infrastructure is intelligent, self-optimizing, secure, and aligned with business needs in real time.

Whether it is:

• Retail requiring 100% POS uptime,
• Manufacturing needing continuous, connected operations, or
• BFSI organizations demanding strict compliance and zero-trust security,

Aikya delivers sector-specific blueprints that help enterprises anticipate risks and avoid disruption before it occurs.

Question: What industry-specific challenges do you see, and how is Aikya addressing them?

Each industry brings its own complexity:

• Retail: Peak-season POS availability directly impacts revenue.
• Manufacturing: Connected systems and supply chain precision require uninterrupted operations.
• Banking & Finance: Compliance, data privacy, and customer trust are non-negotiable.

In all cases, downtime or a breach is no longer a technical issue, it is a business threat.

Aikya’s integrated cybersecurity, automation-first approach, and real-time analytics platform help organizations maintain compliance, reduce operational risk, and improve SLA performance. It empowers CXOs to justify IMS not as a cost center, but as a strategic investment that protects reputation and drives continuity.

Question: TVSE has a large-scale operational footprint. What advantages does this bring to enterprises?

TVS Electronics has a legacy of industrial reliability paired with enterprise-grade agility. Our scale is one of our greatest strengths.

• A state-of-the-art IMS Capability Centre in Chennai
• A dedicated R&D hub in Bengaluru
• Service coverage across 90% of India’s districts

Initiatives such as “No Store Left Behind”, which commits to same-day service across India for retail clients, demonstrate how operational excellence directly contributes to business continuity. This philosophy extends across every sector we serve.

Question: TVSE has a large-scale operational footprint. What advantages does this bring to enterprises?

India’s IMS market, valued at ₹44,000 crore in 2024, is expected to grow at nearly 9% annually through 2033. This growth signals a clear reality:

Enterprises can no longer manage the complexity of IT infrastructure alone.

Platform-led, automation-first service models are emerging as the backbone of enterprise resilience. The future belongs to intelligent infrastructure — secure, scalable, AI-enabled, and deeply integrated with cybersecurity.

Question: What advice do you have for CXOs preparing for the future of infrastructure?

CXOs must shift their perspective from “support-driven” to strategy-driven infrastructure. The question is no longer:

“Should we outsource infrastructure management?”

It has become:

“Who can help us transform infrastructure into a driver of growth, resilience, and innovation?”

To prepare for the next decade, leaders must prioritize:

• Automation-first operations
• Cybersecurity embedded at every layer
• Predictive intelligence over reactive troubleshooting
• Scalable platforms that grow with the business

Platforms like TVSE Aikya are built exactly for this — transforming infrastructure from a technical asset into a strategic advantage.

Question: In your view, what defines the future of IMS?

The future of IMS will be shaped by three pillars:
Secure. Scalable. Intelligent.

Enterprises need infrastructure that not only supports operations but also accelerates innovation. AI, automation, and cybersecurity will form the core of this evolution — enabling companies to stay ahead of disruption, protect their digital backbone, and create superior user experiences.

At TVSE, our mission is to help businesses build that future today.