Usha Vasudevan Karimpanakkil has been recently appointed as the Head – Enterprise Solutions Delivery, India, of General Mills India. CXO Junction extends heartfelt congratulations to her on this pivotal role.
About: Usha Vasudevan Karimpanakkil
She is an accomplished professional with over 25 years of experience, specializing in driving organizational transformation through effective people management practices. Her expertise spans information security operations, risk management, security awareness, IT operations, and service delivery across various teams. She is known for her strong focus on operational excellence, consistently managing multiple teams to achieve high standards of performance. She is also adept at budget and headcount management, ensuring efficient resource allocation. As a continuous improvement champion, she is dedicated to enhancing processes and outcomes within her teams, making her a valuable asset in any organization.
About her previous roles:
Prior to her current role, Usha Vasudevan Karimpanakkil served as Senior Manager Service Delivery—IT Support Services at Tata Consultancy Services (TCS), where she led the India Delivery Centre for Major Incident Management for Corporate Banking Applications. Her focus was on ensuring the engagement of the right resources to minimize client impact and expedite recovery processes. Before her tenure at TCS, she was the Manager of Technology for IT Service Desk Operations at Capita India, where she oversaw IT service desk operations. She also gained valuable experience as a team leader at Goldshield Services Private Limited in Mumbai, further honing her leadership and operational management skills in IT service delivery.
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